Get Satisfaction and Lijit
I’m excited to announce an innovation on the Lijit customer service front. You might notice a shiny new badge in the sidebar of our blog here? (If you are reading our feed, simply click out for a second to behold the greatness of the badge!) From their site…
“Get Satisfaction is a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers. Customers, employees, and companies are all welcome here. Nothing is hidden, and no one is censored. Join the conversation!”
I first heard of Get Satisfaction when their CEO Thor Muller installed the Lijit wijit on his blog. During my usual outreach, I started checking out what Thor was up to and discovered Get Satisfaction. I was so impressed with the idea behind GS (Open customer relations? A public space to have conversations with your users? Why hadn’t someone thought of this before?) that I immediately signed up for an account with Lijit. However, I never did much more with the account than upload our logo and establish myself as the company representative. I figured that other people would come and do the rest.
That was that. Until I found out that the nice Get Satisfaction folks were hosting a meetup at SXSW…and they were serving breakfast tacos. (That’s a picture of Lane Becker, the GS President standing by all the delicious tacos!) Besides the necessary hangover nutrition they provided, Lane, Thor and Amy also gave me lots of information about how to cultivate Lijit’s presence on GS. It turns out that I forgot to tell people about it. Whoops! Thanks to all at GS for helping out a newbie community gal.
And now, look at me! My how times have changed. When you click on the Get Satisfaction badge, it will take you straight to the Lijit account. I’ve started to add some of the questions that I frequently answer from users and hope to continue building it out over time. However, since the whole point of Get Satisfaction is about fostering the customer community, your input is most appreciated. Ask a question, report a problem or share an idea. I’m there and I’m listening. Don’t forget that you play a HUGE part in getting satisfaction out of this site.
One additional note: once you start digging into GS, you’ll realize that there are many other companies striving to open up the conversation. Some of my favorites in there are Timbuk2, Apple and other Boulder startups Socialthing!, Intense Debate, and Filtrbox. Sign up and start getting heard!
