I was back on the United “bus” this week…or so that flight seems to be these days with frequency of trips to the Bay Area for client and partner meetings. This latest trip included a visit to the Nikko Hotel in San Francisco for the OMMA Social Conference, a gathering of on-line social media and marketing professionals. I was asked to be on a panel discussing my ‘favorite’ topic: “real time search”. I’ve been known to say a thing or two in the past about the topic and I loved having the opportunity to discuss it openly with a great group of panelists. Here’s a video of the whole panel if you’re interested.
My point on the panel was this:
There is no such thing as real time search.
Ooooh. “Controversial.” (Yeah, right). Truthfully, I wanted to make it clear that I felt the industry was getting all caught up in a scrum over a term and nothing was really being understood about the “situation”. And the situation is what needs to be understood fundamentally so we can effectively act on it.
I think about it all in this way…
In the days before “user generated content”, life was good. It was simple. The web was a collection of sites with content growing quickly, but consistently and all in a fairly familiar structure (think HTML, image files and text primarily). Moreover, the path to ‘discover’ these sites was perfectly tuned to progressive search algorithms of the time like Google’s Page Rank. Content ‘consumption’ amounted to ‘surfing’ the web on your terms and leveraging search results to isolate items of interest to view and ‘book mark’.
Fast forward to the mid ‘00’s and the era of blogging took off simultaneously with other user-generated forms of content such as videos, photos, etc…all utilizing growing trends to quickly share and syndicate for others to consume. The USB cable and ‘embed’ code changed it all. Faster uploads. Faster syndication. But alas, we were happy to watch idiots do stupid human tricks on YouTube. Content ‘consumption’ at this period revolved around the ‘RSS feed’ and aggregators helped us evolve past the ‘bookmark’ as it simply couldn’t effectively scale. Literally, bookmark features on browsers required search portals to find ‘that old bookmark’!
Now fast forward to today. Everyone is an author. Those that never hit the blogging bandwagon are now provided the weaponry to transcend from one side of the monitor’s glass to the other…from reader to author. The age of ‘micro blogging’ has come in strong and provided an ability to broadcast your ‘status’ to your trusted group of friends that you just sneezed, OMG! WTF! and every hashtag-driven commentary we can manufacture in 140 characters. Content consumption now is just….well it’s just too much as it comes too fast.
So back to my point of ‘there is no such thing as real time search’:
Content is content. I don’t care what form it is (text, video, photo, et al) or by whom it is created. Content is merely DATA. It is how this data is sourced, consumed and synthesized (and at what frequency) by the reader that it can have the hope of becoming relevant INFORMATION to the reader. And therein lies the major problem. The most problematic of all of this is the escalation in data being generated….the majority now of which is 140 characters of garbage.
I personally believe what is meant by marketers who invented the term ‘real time search’ is simply “the ability to search for and aggregate content spilling out of user-generated tools” (primarily twitter). In my view, you are either searching with intent to source content….or being notified in real time of ‘events’ through other forms of content(e.g. tweets, etc). The gross volume of data now requires that people REALLY do a rethink about their social graph…e.g. not being so impulsed to hit the ‘Friend’ button every time and prune those that aren’t true analog friends.
That level of restraint aside (we must assume people will be people and measure their importance by how ‘long’ their follower list is…), tools to synthesize data into information must evolve…and evolve quickly. Search systems need to embrace aspects such as scanning a trusted social graph first (like Lijit and now Google Social Search Beta as a feature of Google Search) before opening up the query to the web (and non trusted sources). Real time notification systems should take a page out of the chapter of financial institutions who have been required to synthesize minute bits of data (trades) on sub-second intervals. A re-think of this being in the browser or as a traditional thick client tool on your non-mobile devices also needs careful examination to ensure the best productivity in consuming the data without friction to your work flow.
OK, rant done. Time to tweet this article.






































